We assure that all purchased items are of high standard and quality. We accept returns within 14 days after delivery. We are not responsible for the transport costs of the return. Please note when returning an item, a refund will only take place when the product is unused, send back in the original packaging and contains a note or an email with the details of the return (name, order number and reason of return). We cannot guarantee that purchased jewelry is used according to our terms & conditions, therefore we are not responsible for any damage including but not limited to broken chain, chipped, cracked or broken pearl, shells or gemstones. Additionally, items that have been bent out of shape, twisted or snapped, oxidized or on which the plating is fading or changing color will not be replaced. The customer is advised to follow our care guidelines for long lasting pleasure of purchased items.

Our refund and returns policy lasts 14 days after delivery. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Books
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thegatherystore.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thegatherystore.com and send your item to:

The Gathery Store
Hazenstraat 66
1016 SR te Amsterdam

Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: info@thegatherystore.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You Are also always welcome to return your item in to the shop, allways contact us by email before.

Need help?

Contact us at info@thegatherystore.com for questions related to refunds and returns.